network

Configure Exchange Hub Transport to accept RELAY from SharePoint Server (191.121.6.7).


new-ReceiveConnector -Name 'AcceptRelay' -Usage 'Custom' -Bindings '0.0.0.0:25' -RemoteIPRanges '191.121.6.7' -Server 'QUEEN'

get-ReceiveConnector "QUEEN\AcceptRelay" | Add-ADPermission -User "NT Authority\Anonymous Logon" -ExtendedRights 'MS-Exch-SMTP-Accept-Any-Recipient'

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SharePoint Central Adminstration

System Settings--Configure outgoing e-mail settings

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Create a list based on "Issue Tracking" template

Site Actions--View All Site Content

Create--List--Issue Tracking

2

The Issue Status column is a multiple choice type with the following settings:

3


Associate a Three State workflow to '1ASK2 Tracking' list

1ASK2 Tracking--List Settings--Permissions and Management--Workflow Settings

Add a workflow

workflow template:Three-state
Name:3State
Task List:Tasks
History List:Workflow History

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Start Options

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1ask2\Domain Users has the CONTRIBUTE permission on 1ASK TRACKING list and TASKS list.

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When jim receives the email notification and start the TASK, the 3STATE is changed to 'In Progress'.

 

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5

 

Jim will receive a notification email. After he resolved the issue and change the STATUS to COMPLETED, the 'ISSUE STATUS' will be 'RESOLVED'.

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Administrator will receive a REVIEW notification email. After Administrator reviews it and changes the STATUS to Completed, the ISSUE STATUS will be "CLOSED".

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